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Tell us what you’re working on
A custom jar, a wholesale shelf, a ritual you can’t quite name — we read everything that comes through the kitchen door.
Write to the Kitchen
Before You Write
Shipping, Returns & Care
The short answers. If yours isn’t here, the form above is the fastest way to reach us.
How long does shipping take?
Orders leave the kitchen within 2–3 working days. Shipping speed and cost are calculated by Shopify at checkout, and you’ll get a tracking link as soon as the label is printed.
Something arrived broken. What now?
Send us a photo and your order number within 14 days. We’ll replace it or refund it — whichever you’d rather. Glass happens; we plan for it.
Can I return a spell jar or ritual bath?
Unopened jars and sealed bath pouches can come back within 30 days. For hygiene reasons we can’t take back anything that’s been opened, burned, or bathed in. Write first and we’ll walk you through it.
Do you take custom or wholesale orders?
Yes, for both. Custom jars and boards need a little lead time; wholesale has a minimum of twelve units per scent or design. Use the form above and choose the matching topic.
How should I store my jar or oil?
Cool, dark, and dry — a cupboard is perfect. Keep oils away from direct sun, and keep bath salts sealed so they don’t pull moisture from the air. Most pieces are happiest used within a year.